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Last updated: March 2026
1.0 Payments and Cancellations
1.1 What’s Included
Our retreat packages are all-inclusive of accommodation, all meals and refreshments, yoga and movement sessions, cold water immersion, wellbeing workshops, take-home plans, ongoing support, and mindful gifts. Travel to and from the venue, travel insurance, and alcohol are not included.
1.2 Booking and Payment
You can book your place by paying in full via our website. Payment is processed securely through Stripe. At checkout, you can choose to pay the full amount by card or split the cost into 3 interest-free instalments via Klarna Pay in 3. If you’d prefer to pay a £200 deposit and settle the balance closer to the retreat, message Clark on WhatsApp and he’ll arrange a personal payment plan for you. The remaining balance is due no later than 30 days before the retreat start date.
1.3 Payment Methods
Payments can be made via Stripe (card), Klarna Pay in 3 (interest-free instalments at checkout), or bank transfer (arranged directly with Clark). All transaction fees are the responsibility of the participant.
1.4 Early Bird Pricing
Early bird rates are available for a limited time or until a set number of places are filled, whichever comes first. Early bird pricing is displayed on our website when active. Full payment or a £200 deposit secures the early bird rate.
1.5 Acceptance of Terms
By making a payment — whether in full, via Klarna, or as a deposit — you accept these Terms and Conditions. No physical signature is required.
1.6 Cancellation by Guest and Refund Policy
We understand that plans can change. If you need to cancel, please email clark@insiderretreats.co.uk.
More than 60 days before the retreat: Any payments beyond the non-refundable deposit (£200 or equivalent) will be refunded.
30 to 60 days before the retreat: 50% of the total cost (excluding the non-refundable deposit) will be refunded.
Less than 30 days before the retreat: No refunds will be provided.
1.7 Changing Your Booking
If you’re unable to attend, you may transfer your booking to another person with at least 30 days’ notice. An administration fee of £50 applies. If you’d like to change to a different retreat date, this is subject to availability and a £50 administration fee. Date changes must be requested more than 45 days before your originally booked retreat.
1.8 Cancellation by Insider Retreats
Your safety is our priority. In the rare event that we need to cancel a retreat due to circumstances beyond our control (such as extreme weather, venue issues, or unforeseen emergencies), you may transfer your booking to a future retreat date. We strongly recommend travel insurance to cover any additional costs.
1.9 Changes by Insider Retreats
Occasionally, we may need to make adjustments to the venue, itinerary, or team before the retreat start date. We always aim to minimise disruption and maintain the quality of your experience. In the event of significant changes, you may transfer your booking to a future retreat within 12 months.
2.0 Insurance
2.1 Travel Insurance
For UK-based retreats, travel insurance is not mandatory but is recommended. Even for domestic travel, unexpected events can occur, and insurance provides valuable protection against trip interruptions or medical emergencies. We recommend adding ‘Cancel for Any Reason’ coverage for maximum flexibility.
3.0 Health and Safety
3.1 Acknowledgement of Risks
While we take every reasonable step to ensure your safety, some retreat activities — including walking, yoga, and cold water immersion — carry inherent risks. By participating, you acknowledge these risks and accept responsibility for your own safety during the retreat.
3.2 Allergies and Medical Conditions
Please let us know about any allergies, dietary requirements, or pre-existing medical conditions that may affect your participation. You can share these during the booking process or by emailing clark@insiderretreats.co.uk at least 30 days before the retreat. This allows us to make the necessary accommodations for you.
4.0 Cold Water Immersion
Cold water immersion is entirely optional and will be facilitated by a qualified and insured cold water therapist. If you have any cardiovascular issues, respiratory conditions, epilepsy, or Raynaud’s phenomenon, please consult your GP before participating. All sessions are guided with safety protocols in place, but participants are responsible for listening to their bodies and exiting the water if they experience any discomfort.
5.0 Photography and Video
By attending the retreat, you grant Insider Retreats permission to use photographs or video recordings taken during the retreat for promotional purposes, including on our website, social media, and marketing materials. If you’d prefer not to appear in photos or videos, please let Clark know before the retreat and we will make every effort to respect your wishes.
6.0 Liability
By booking a retreat with Insider Retreats, you release Insider Retreats, its owners, employees, and partners from liability for any damages, injuries, or losses experienced during the retreat, except where caused by our negligence. This does not affect your statutory rights as a consumer.
Questions?
If you have any questions about these terms, contact Clark at clark@insiderretreats.co.uk or WhatsApp 07966 665664.